5 Dimes Sportsbook & Casino haven’t become a respected and popular casino but not adhering to industry standards, which is why they make sure that everyone is clear on rules and regulations on how to play at 5Dimes Casino. In fact, once you register and wager you are agreeing that you fully understand and accept the terms. Terms include that 5Dimes may send you regularly information and updates of our products, services, promotions and other important notifications via regular mail, e-mail, text messages and phone calls.
5Dimes strongly advises that all members implement the Device-based Authentication Service (DBA) as an added layer of security against data breaches and phishing attacks. All Bitcoin users MUST activate the DBA prior entering any payout requests. This is also true for players that maintain high balances.
Unfortunately, at this time, players from France, Portugal, Hungary, United Kingdom and Ukraine are not allowed to register/play with 5Dimes. All members of 5Dimes Casino & Sportsbook must be at least 18 years of age.
When making deposits or withdrawals from the casino, the name on file must match the name listed in your legal ID. All accounts must have a correct contact phone number listed in their account information on the date(s) of all deposits. Management reserves the right to request for identity and/or address verification of an account holder at any given time without prior notice.
The personal identity and details of all members will remain confidential. 5Dimes will not report wagering information on behalf of any member. This is the sole responsibility of each member.
Members should keep their account information confidential. Should a member not activate the Device-based Authentication Service, 5Dimes Sportsbook & Casino will not be held liable for any claims regarding that account. All accounts that use the Internet to place wagers or for banking purposes must have a valid e-mail address on file.
Customers may only have one account number in their name. Use of multiple account numbers or names in order to receive bonus promotions, referral awards, or exceed limits is forbidden and may result in the forfeiture of ALL funds received/won as a result of these actions.
All wagers are final once accepted by 5Dimes and confirmed by the player, either over the phone or online. No Internet wager claims will be accepted without a ticket number. On Mondays, between 8AM EST and noon EST, the system runs end of the week computations. Grading of sportsbook wagers cannot occur during that time.
North America players are required to complete at least a ONE time rollover of the deposited amount in order to have a payout processed without incurring a penalty fee. If this requirement is not fulfilled, the account will not qualify for a free redemption and an administrative fee will be charge without exceptions. Customers from outside of North America are required to complete at least a TWO time rollover of the deposited amount in order to have a payout processed without incurring on a penalty fee.
Redemption requests processed on Mondays between 9:00 AM EST and 1:00 PM EST may not incur a transaction fee only if the method is eligible for it. Payment methods with a fee of $40 or less will get processed free of charge if no payouts have been sent in the previous 30 days and if sent on a Monday morning. You are allowed one free withdrawal every 30 days only.
All existing member rewards are manually approved and entered into the system by the Customer Service Department. You must contact 5Dimes via Live Help, e-mail or over the phone to have your reward entered within 24 hours of the funds being captured.