Soft Magic DiceSoft Magic Dice might be a new player since 2012 as a software and service provider for online casino operators (sites) but one thing it is not is unexperienced. 30 years in the market from different branches of the industry marks it as a top player that will rival the 4 market leaders (RTG, TOPGAME, RIVAL, VEGEASTECH) with its complete service package, fully live and data focused gaming platform but mostly for its integrative features designed to cope with competitor platforms. Yes that is correct, SMD can integrate all of the services from RTG, Topgame, Rival and VEGEASTECH and its own into one single platform. Not only is the Soft Magic Dice software dynamic and fully custom designed per client requirements, the SMD team can handle any of the operator’s administrative functions like transactions, support, marketing plan and execution. Soft Magic is definitely the best of gaming solutions any experienced or new operator in the market requires to cope with increasing competition and customer demands. By 2017 they envision themselves to be one of the top 3 providers, but they could even manage to be number 1 by then.
5-reel, video, bonus
Soft Magic Dice
SupportSMD offers 24 hours daily support 365 days a year. The service is top quality after learning the gritty-nitty of the online casino market. Online support that can handle demanding customers is the key for a casino´s reputation in this world of buzz, were customer reviews define success or death; live chat, email, phone and even SMS support. As this service is oriented to operators themselves the importance of support lies mainly on the live chat support. The service is built in the software, so operators can contact support anytime but also the technicians can contact players as they play.
Payment MethodsSMD has its very own cashier system PCI-DSS certified, which encrypts all transactions going in or out from the casino. The Cashier system in integrated within the software so casino customers do not have to go back to the lobby to handle their transactions. A nice functionality is that the Cashier can be custom designed in different modules as the operator requires it for his project. Payment solutions integrated within Soft Magic Dice:
- Western Union
- Bank wires
Hosting Services and Software IntegrationSoft Magic Dice servers are hosted in Telecity3, London with an uptime efficiency of 99.98 percent, rarely will a casino find itself offline. Technical service is included 24 hours a day for whatever issue may arise. Need to integrate a third party software? SMD is willing to cope with any time of third party software clients require and will find a technical solution for their needs.
Fraud Counter AttackThe software works with the latest fraud mechanism´s to detect multiple user accounts and prohibited users from banned countries. Machine id´s, IP´s, physical addresses, Emails and other user data is mined by the software that will trigger warning signals to the support staff for further inquiry. The trigger can freeze accounts and any transaction capability. Customize triggers can be implemented per operator requirement.
Player Live ChatThis feature is really well thought out and perfected to the core. When players access the live chat window support agents can visualize the player information instantly:
- Personal details, phone number, email
- Transaction history
- Playing history
- Previous claims and notes
Affiliate SystemSoft Magic has its own built in affiliate system which is integrated with the 4 biggest game platform providers:
Casino ManagementSoftMagicDice is not only a gaming platform with several technical solutions, it also offers a full Casino management service. This saves time for operators who usually have to find a third party provider. Soft Magic Casino does all the work for you!
- Internal Marketing
- Fraud Security
- Customer Service
Real-Time Event TrackingThe system and SMD personnel tracks real time everything that goes inside of the online casino. If any abnormal situation occurs agents will contact your support staff to follow up the event. Support staff is also evaluated constantly with instant data generated as they interact with customers.
PromotionsSoft Magic Dice tailors your own promotions and bonuses offers. In the advanced section operators can find more than 110 bonuses already designed and tested for use. If you require a tailored promotion the SMD team will test it out on a simulation with 1000 players wagering 1 Million times to make sure the promo is profitable in a certain time frame. This is also a great way to evaluate and compare the best promo strategies.
CommunicationsAside from the above mentioned chat services, SMD also offers several different communication methods.
- VOIP calling system
- Service numbers all over the world
- Switch board, to handle several calls at the same time
- Call recorder
- SMD mailing system that allows to design campaigns, create customer lists, etc.
- Newsletter strategy were the SMD team will design your graphics, creative copy and promotions.
MonitoringAs previously explained SMD can monitor every action of players and support staff alike on the platform. But not only there, phone calls, emails and even video surveillance of each individual staff member.
CertificatesThe software is random certified by ITECH Labs and the cashier service is PCI-DSS compliant.
Platform IntegrationAs mentioned the Soft Magic Dice team is very compliant to work with rival gaming platforms like:
- VEGAS TECH
GamesSMD currently offers these game categories:
- Slot games
- Baccarat variations
- Progressive Slots
- Video Poker
- Black Jack